Customs & Import Charges for International Orders

Dear Rome ships from Sydney, Australia. Depending on your country and order value, your parcel may be subject to import VAT, duty, or a courier handling fee collected on delivery rather than at checkout.

United Kingdom

For orders over £135, UK law requires import VAT (and any applicable customs duty) to be collected when your parcel arrives, rather than at checkout. The delivery courier will collect this amount, plus a small handling fee, before releasing your parcel.

• This charge is set by UK Customs, not by Dear Rome, and we do not receive any part of it.
• Under the UK–Australia Free Trade Agreement, most orders qualify for 0% customs duty, so this charge is typically import VAT (20%) plus the courier's handling fee.
• Orders under £135 are not subject to this charge on delivery.

United States

All orders shipped to the United States include prepaid duties and taxes — no additional fees on delivery, and no customs invoice later.

Other International Destinations

Other destinations may be subject to import duties, taxes, or customs fees upon arrival. These charges are determined by the destination country and are the responsibility of the customer.

Duties and taxes charged on international orders are non-refundable. For questions, email us at orders@dearrome.com.au.