Refund policy
Returns & Refund Policy
Last updated: 21 July 2026
We hope you love your Dear Rome pieces, but we understand that sometimes something just isn’t quite right. Return eligibility differs between our collections, so please read the details below before making your purchase.
Villa Dear Rome - Ready to Wear
Villa Dear Rome pieces are eligible for a refund, exchange or store credit for change of mind or incorrect sizing.
To be eligible, you must request your return within 14 days of receiving your order. Returned items must be:
- Unworn, unwashed and in their original condition
- Free from makeup, fake tan, perfume and other marks
- Returned with all original tags and packaging attached
- Free from alterations or damage
We reserve the right to refuse a return that does not meet these conditions.
Exchanges are subject to stock availability. As Villa Dear Rome is produced in limited quantities, we cannot guarantee your preferred replacement size will be available.
Made For You
Made For You pieces, including our Alba Sets, are made especially for you after your order is placed. Because of this, they are final sale and cannot be returned, exchanged or refunded for change of mind, incorrect sizing or personal preference.
This does not affect your rights if your item is faulty.
One of One
Our one-of-one pieces are individually handmade and cannot be recreated or replaced.
We do not offer refunds on one-of-one pieces for change of mind, incorrect sizing or personal preference. However, we are happy to offer a store credit if the item meets our return conditions and the return is requested within 14 days of delivery.
How to Request a Return
Please email orders@dearrome.com within 14 days of receiving your order and include:
- Your full name
- Your order number
- The item or items you would like to return
- Whether you would prefer a refund, exchange or store credit, where eligible
Once your return has been approved, we will provide you with the return address and instructions. Items returned without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind and sizing returns. We strongly recommend using a tracked postal service, as Dear Rome is not responsible for returns lost in transit.
Original shipping charges are non-refundable.
Refunds, exchanges and store credits will be processed once the item has been received and inspected. Approved refunds will be returned to the original payment method. Please allow up to 5–10 business days for the funds to appear, depending on your financial institution.
Faulty, Damaged or Incorrect Items
If you believe you have received a faulty, damaged or incorrect item, please contact orders@dearrome.com as soon as possible, preferably within 48 hours of delivery. Include your order number, clear photographs and a brief description of the issue.
Where the item is confirmed to be faulty or incorrect, we will arrange an appropriate remedy and cover any applicable return shipping costs.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law. The ACCC explains that change-of-mind returns are optional, while remedies for products that fail consumer guarantees are legally protected.
Sale Items
Sale and discounted items are final sale and cannot be returned for change of mind, incorrect sizing or personal preference unless otherwise stated.
This does not affect your rights under the Australian Consumer Law if an item is faulty.
One tiny change I’d consider: allowing store credit or exchange for One of Ones, not only store credit. An exchange may be difficult because there’s no duplicate, but they could potentially choose another available one-of-one.
Need Help?
If you’re unsure about sizing, fit, or need guidance before purchasing, we’re here to help.
Email orders@dearrome.com and we’ll gladly assist before you order.