Exchange Policy

Villa Dear Rome - Exchange Policy

We want you to love what you receive. If your size isn't quite right, we're happy to exchange any Villa Dear Rome piece for a different size.

All returns must be shipped back to our studio in Sydney, Australia. International customers are responsible for return shipping costs. We recommend using a tracked shipping method, as we're unable to process returns that don't arrive. For sizing questions before you order, please refer to our size chart on each product page.

What we offer

Size exchanges only — we do not offer refunds on change-of-mind purchases. If your item arrives damaged or faulty, please contact us and we will make it right.

Timeframe

Exchange requests must be submitted within 14 days of your delivery date.

Conditions

Items must be returned in their original condition — unworn, unwashed, with all tags attached and in original packaging. We reserve the right to decline exchanges on items that show signs of wear, washing, or damage.

A note for our US customers

Dear Rome uses Australian sizing, which runs approximately 2 sizes smaller than US. If you're unsure of your size before purchasing, please refer to our size guide or email us at hello@dearrome.com.au before placing your order — we're happy to help you find your fit.

How to request an exchange

Email hello@dearrome.com.au with your order number, the item you'd like to exchange, and the size you need. We'll confirm availability and send you return instructions within 1-2 business days.

Return shipping

Customers are responsible for return shipping costs. We recommend using a tracked service as we cannot accept responsibility for items lost in transit. Once we receive and inspect your return, your exchange will be dispatched within 3-5 business days.

Availability

Exchanges are subject to stock availability. Villa Dear Rome is a limited drop — if your requested size is no longer available, we will offer you a store credit to use on a future release.

What cannot be exchanged

  • Items purchased during a sale or promotional period
  • Items that have been worn, washed, or altered
  • Accessories including the Paloma Bandeau (hygiene reasons)
  • Made for You and One of One pieces (separate policies apply)